A Kent State farewell to Bob Batchelor: scholar, teacher, visionary

Bob Batchelor

Bob Batchelor

Today, I officially say goodbye and good luck to my friend and colleague, Bob Batchelor, who announced his resignation from Kent State effective August 25th. Bob was, by far, the most effective teacher/scholar I’ve worked with in my 21 years here, so losing him is a severe blow to the program — and to me personally. But it’s a great move for Bob, and I’m elated for him.

Bob has accepted the position as the James Pedas Professor of Communications and Executive Director of the James Pedas Communication Center at Thiel College in Greenville, Pa. This is a new endowed chair and an appointment too prestigious to pass up. It also comes with a brand new $6.5-million facility.

Readers of this space know Bob as the creator and chief academic officer behind Kent State’s Online PR Master’s. The program — based entirely on pedagogy Bob designed — became an overnight success for Kent State and home to 300+ graduate students since its launch in 2011. Under Bob’s guidance, the Online PR Master’s exceeded every objective set by administration and earned consistent 5-star reviews from students.

Bob is a rare species in academe, a teacher/scholar/visionary who also has a decade of real-world experience in journalism and public relations. Before he headed off to earn his doctorate at USF, Bob had risen to VP of corporate communications at Bank of America in San Francisco. Before that, he labored in the PR trenches with Fleishman Hillard.

During his time as instructor and grad student at USF, Bob began to produce scholarship that surpassed that of his tenure-track colleagues. He wasn’t required to “publish or perish” in those days. He just loved doing it. A few weeks back, he began work on his 25th book (authored, co-authored or edited). For most folks in academe, that’s two lifetimes worth of work. For Bob, it took less than a decade.

Bob’s departure leaves me as the lone academic member of the Online PR Master’s Team. Professor Gene Sasso, our chief program strategist, was dismissed from the program earlier this semester — a decision that baffled us all — and many of you. And need I mention the nonsensical financial model that drove this thriving program hopelessly into red ink overnight? Well, I guess I just did :-)

I’m not here today to question the missteps of administration. That’s a book in itself. But I can’t help but wonder if a more reasoned and long-term approach to our Online PR Master’s might have kept my friend here at Kent State.

The PR Online Master’s program Bob created will live on, and I hope with continued success. I’m not going anywhere, and I’ve learned enough from Bob and from Gene to pick up where they’re leaving off — should anyone ask me to do so.

We can’t expect to replace the intellectual firepower Bob Batchelor brought to our program. But we’ll have to try. Best wishes to my friend and colleague. And let me add that I’m more than a little envious over his return to Steeler Country!

 

 

College prez finding success in social media

Screen Shot 2013-04-28 at 5.38.51 PMI attended graduation last week at the University of Cincinnati — and I was ready. My fully charged smart phone would assure my escape from the boring grind of commencement. But as it turned out, this ceremony had some real personality that kept me focused, and his name is Santa J. Ono, the new president of UC.

Ono was downright human and totally likeable, even from the upper tier of Fifth Third Arena. He seemed ecstatic to be at graduation, and it showed in the passionate stories he shared with students and their families. His enthusiasm never waned as he smiled and shook the hands of some 1,300 degree recipients who walked across the stage.

After the ceremony, I discovered Ono’s Twitter page. In the social-media space, this guy is the real deal. He’s posted more than 16,000 tweets over the past two years, and he’s not broadcasting propaganda. Sure, some of Ono’s tweets support UC’s initiatives. But most involve human engagement, including banter with students, parents and UC sports fans.

When he’s on Twitter, Ono is talking, but he’s also listening. There’s not a hint of pretense that so often comes with the position of university president. Here’s how he responded by my own tweet earlier today.Screen Shot 2013-04-28 at 6.09.34 PM

Ono is a Twitter populist. Last week he tweeted: “I have recommended to Board of Trustees that we freeze  state tuition and university fees at UC to control the cost of college education.” He also used Twitter to ask the Board sell off UC’s presidential residence and use the money to fund scholarships for students.

Some of Ono’s tweets can be downright off the wall. Like this one:Screen Shot 2013-04-28 at 6.13.04 PM

Not everyone will understand Ono’s Twitter strategy, but it seems pretty simple to me. He’s using social media to maintain the relationships important to his success. So far, Ono’s 16,000+ followers seem to love the guy and the authenticity be brings to the space. Here’s hoping he can keep the honeymoon going once he’s faced with the tough decisions college CEOs must make.

I’m sure he’ll make it work. I mean, who can hate a guy named Santa?

***********************************

High 5 to my longtime pal and brother-in-law Andy Curran, who earned his doctorate at UC and was hooded at this ceremony. He teaches digital media at UC’s Clermont Campus.

Funny TV spot isn’t worth a ‘ship’

There’s an old PR adage that says you can’t polish a turd. Yeah, you can dress it up, maybe even make it smell better. But shit is still shit — even when you pronounce it “ship.”

Like everyone else who saw the new Kmart spot, I laughed. Ha, ha. That little kid said shit. No, he really said ship. Ha, ha. And the old man shipped the bed. Ha, ha.

This spot is clever, for sure, and in this case it led to one helluva lot of sharing in the social-media space. But will it move the sales needle? Kmart is still Kmart — a turd that defies polishing. The retailer has done nothing substantive to change the shopping experience and product offerings, and even less to differentiate the brand from its primary competitors.

After all the shits and giggles created by this TV spot, Kmart remains a place you go for cheap stuff. A cheesy version of Wal-Mart — if that’s possible.

Besides, is there really anything at Kmart you want so bad that you’ll wait for shipping?

When the ‘PR Fail’ case is you

As PR educators, we lean heavily on case studies to help students connect theory and practice, and a lot of those case studies involve PR failures. For whatever reason, we learn more from mistakes than successes.

When the case study is about you and an organization you care about, the learning is painful. That’s how it’s been for my colleagues and me over the past 6 weeks, as the Kent State School of Journalism landed itself in a shit storm over the inexplicable firing of popular and high-performing professor. Continue reading

Maker’s Mark gets it right: Quality trumps quantity

It’s a simple story with a happy ending.

250px-Makers_Mark-1Ten days ago, Maker’s Mark Distillery announced plans to reduce the alcohol content in its popular bourbon. Intent was to stretch the supply by about 6% to meet surging demand. They would do it by watering down the whiskey.

This decision to place quantity ahead a quality is one that surprised some people and shocked others. Continue reading

Student comments offer insight on Kent State’s Online PR Master’s

Screen Shot 2013-02-10 at 6.02.25 PMMy recent post, “Grading the Online Master’s at Kent State,” generated some interest. Together, we wrote nearly 20,000 words and posted 89 comments. OK, 28 of those comments were mine, but it’s my blog, so I’m allowed to jump in anytime. :-) Continue reading

Soaking up the brilliance of Kent State’s Gene Sasso

Update 2/26/13: This morning, Inside Higher Education (a national trade publication) featured Gene’s story — more evidence that an angry groundswell cannot be silenced. In the interest of transparency, I cooperated with the reporter — something I hope every faculty member in a School of Journalism would do. 

The story, titled Succeed and Lose Your Job, is damaging to Kent State, but it provides an important lesson about listening to one’s stakeholders. We teach these sorts of case studies all the time in our classes. Now we’re one of them. More on that in a future post. Continue reading

Grading the PR Online Master’s at Kent State: How’d we do?

After 21 years of grading other people’s work, I thought it might be fun to turn the tables.

Bob Batchelor

Bob Batchelor

In this post, I grade my own work and that of my teammates in the Kent State Online Master’s in Public Relations. Those teammates, Bob Batchelor and Gene Sasso, developed the curriculum, the architecture and the vision over a 3-year span. I consulted on curriculum and created two of the courses in my supporting role. Continue reading

Papa John’s CEO sparks an angry groundswell

Perhaps Papa John’s CEO John Schnatter missed the news last week. President Obama was reelected. And as a result, universal healthcare will remain the law of the land.

Schnatter’s pronouncements that he’ll be cutting workers’ hours to dodge the costs of Obamacare are lighting up the not-so-silent majority in social media today. Schnatter sounds like an indignant rich guy, the very kind American voters turned thumbs down to just 6 days ago. Continue reading